Free express shipping when you purchase two sets or more.

Frequently Asked Questions


How many Cup Pro sets do I need?

We recommend the average café start with two sets of each size. Each set includes two devices of the same size. Order two sets in each size and you’ll have eight Cup Pro devices to cater for all orders. However, other variables may affect this number, like the amount of espresso machines, how busy your business gets and the type of crowd you serve. Here’s a guide on our current customers:

  • Profile: Regular audience. Reuse dabblers.
  • Sets: 2x 8oz + 2x 12oz
  • Devices: 8

  • Profile: Busy. KeepCup aficionados.
  • Sets: 3x 8oz + 3x 12oz
  • Devices: 12

  • Profile: High volume establishments.
  • Sets: 4x 8oz + 4x 12oz
  • Devices: 16+

  • Profile: Leaders of the reuse revolution (100% single-use free).
  • Sets: Device quantity dependant on how popular you are with the locals.
Ordering just one size?

Cup Pro helps keep cafes clean and customers keen, with two sizes available (8 oz and 12 oz). Purchasing just one size will not allow you to serve every reusable to cross your countertops. Be sure to complete your set by ordering both sizes.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order has been processed for shipping, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Cup Pro

Where is Cup Pro based?

Cup Pro is based in the unofficial coffee capital of the world - Melbourne, Australia.

How do I clean Cup Pro?

Cup Pro so quick and easy to clean. Hand-washing is always best to keep the finish in pristine condition. Simply submerge the device in hot soapy water, lightly scrub away any residue and dry. No harsh abrasives necessary (see ya, steel wool).

Is Cup Pro dishwasher safe?

Yes. Cup Pro is made of durable, easy-clean stainless steel, designed to withstand heavy-duty hospo use. Simply pop them in the dishwasher after use and dry.

How long do Cup Pro devices last?

Depending on the use, environment and storage, your Cup Pro devices have been designed to withstand heavy-duty daily usage. With proper care, they will see you through years.

My Cup Pro's absorb too much heat. What should I do?

Extreme temperatures call for not-so-extreme solutions. Please store Cup Pro on top of your coffee machine before serving to ensure the device more closely matches the temperature of your orders. Otherwise, rinse Cup Pro with hot water before serving.

How do I reduce order retention during transfers?

Gone in 60 seconds. We recommend transferring orders as soon as they are prepared. The longer your orders sit in Cup Pro, the more retention you will experience.

Can Cup Pro help me prep orders over 12 oz?

The vast majority of reusable coffee cups used in cafes are 12 oz and under. However to prep the occasional tall order in sizes such as 16 oz and 20 oz, simply use two Cup Pro devices guided by the relevant measurements.

Now praise the customer, because with voluminous orders comes voluminous responsibility.

Why are there etched dashes on the side of Cup Pro?

This feature is dedicated to our cafe peeps who use manual ordering systems.

For those who write orders on takeaway cups before passing it to the barista for prep, this is a dedicated area where you can write your orders using a non-permanent marker. Once the transfer is complete, simply rub off when cleaning.


What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Here is the full Cup Pro Shipping Policy.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Who do you ship with?

We use all major carriers, and local courier partners - so you can Cup Pro like a pro quick smart.

Where do you ship from?

We ship from the unofficial coffee capital of the world - Melbourne, Australia.